Contact Busseys
Enquiry Forms
Busseys Branches
Norwich
95 Whiffler Road
Norwich
NR3 2EU
Service & MOT:
Monday to Friday: 7.30am - 6pm
Saturday: 8am - 5pm
Sales:
Monday to Friday: 8.30am - 6pm
(Transit Centre 8am - 6pm)
Saturday: 9am - 5pm
Sunday, Bank Holidays: 10am - 4pm
01603 253144
Norwich
Hall Road
Norwich
NR4 6ET
Peugeot Service Centre:
Monday to Friday: 7.30am - 6pm
Saturday: 8am - 12pm
BYD and Used Vehicle Sales Centre:
Monday to Friday: 8.30am - 6pm
Saturday: 9am - 5pm
01603 753376
Fakenham
Enterprise Way
Fakenham
NR21 8SN
Service & MOT:
Monday to Friday: 8am - 6pm
Saturday: 8am - 1pm
Sales:
Monday to Friday: 8.30am - 6pm
Saturday: 9am - 5pm
01328 852226
Attleborough
Buckenham Road
Attleborough
NR17 1NB
Ford Service/Grenadier Service/Parts:
Monday to Friday: 8am - 6pm
Saturday: 8am – 1pm
New Ineos Grenadier and Used Vehicle Sales:
Monday to Friday: 8.30am - 5.30pm
Saturday: 9am – 5pm
01953 459416
Norwich
24 Whiffler Road
Norwich
NR3 2AZ
Parts:
Monday to Friday 8am - 5.30pm
Saturday 8am - 12.30pm
Customer Complaints
At Busseys we do our very best to ensure that every interaction our customers have with us exceeds their expectations. As such, we subscribe to the Motor Ombudsman. However, should your experience at Busseys not live up to your expectations we have procedures in place to try to resolve any issues.
In the first instance, please complete the contact form detailing the nature of your dissatisfaction. We aim to contact you within 48 hours to discuss and resolve the issue but please be aware this may be longer at weekends and bank holidays.
If you should remain dissatisfied with the outcome of a dispute in relation to service and repair you can contact the Motor Ombudsman, a CTSI certified Alternative Dispute Resolution (ADR) service at themotorombudsman.org. They offer a free conciliation service if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.
What is ADR?
ADR stands for Alternative Dispute Resolution. This is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps the parties to come to an agreement. ADR is so called because it offers an alternative to pursuing a case through the courts, a process which is likely to be more protracted and costly.
